Join us on July 9, 2025 to talk about Frontline Customer Care. Actionable Steps to engage your customers and go beyond customer service to provide customer care. Investing in Customer care will increase brand loyalty and increase customer satisfaction.
CROFT MARKETING
This talk is about how the definition of "frontline customer service" has changed. In 2025, it's not just the person at the counter or the one answering the phone. It's also the person (or system) responding to website chats, contact forms, and lead submissions. I’ll be walking through why those digital interactions matter just as much as face-to-face ones, and how businesses can treat them with the same level of urgency and care. It’ll be a simple, practical talk that helps people rethink how they treat their prospects that are generated from online presence.
HEART MOUNTAIN BROADCASTING
April Rodriguez will discuss best practices for customer care on Main street.
PEP TEAM
How do managers help your employees get from customer service to customer care? We really need to look at the customer experience or customer journey and adjust our practices.
Location: Northwest College 231 West 6th Street · Powell, Wyoming, 82435 @ Yellowstone Building #9 on this map
https://nwc.edu/directory/map.html
If you have a Diamond Level, Platinum Level, or Gold Level Member 2 seats are included topic & lunch. If you are a silver level member, one seat is included with lunch. If you are a Bronze, Non-Profit or Impact Investor your seat is $20 with lunch.
