ITIL® 4 Strategist Direct Plan and Improve Course in Adelaide, SA

ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) module is an advanced certification in the ITIL 4 framework. It focuses on creating a structured and agile approach to planning, directing, and continually improving IT-enabled services and organizational practices. This module is part of both the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) certification streams

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility

Please note: ITIL® 4 Strategist: Direct, Plan and Improve (DPI) is a 2 days training program. Eventbrite page will show up only the start dates of all training sessions.

• (Saturday - Sunday) Weekend Batch
• (Thursday - Friday) Weekdays Batch

Key Features

• 2 days ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Training
• Certified ITIL Expert Instructors
• High-Quality Audio-Video content for lifetime access.
• Downloadable PDF materials.
• End-of-chapter quizzes.
• Simulation exam / Sample papers for practice.
• Industry-recognized course completion certificate from Shine BrightX.
• Peoplecert exam vouchers for all the modules.
• 24/7 Learner assistance for any doubt clarifications and support.

• Understanding how to align IT strategies and services with the overall business objectives and priorities
• Developing the capability to plan, implement, and improve effective and efficient services
• Leading organizational change, fostering a culture of continual improvement, and ensuring that IT delivers maximum value to the business
• Skills to build a ‘learning, improving’ IT organization with an effective strategic direction
• Practical tools and strategies to deliver continual improvement with agility
• Experiential learning with real-world simulations, engaging activities

Course Agenda
ITIL® 4 Strategist Direct, Plan, and Improve Course Syllabus

Introduction to Direct, Plan, Improve

Direction
Planning
Improvement
Operating model
Methods
Risks
Scope of Control
Vision and Mission
Strategy, Tactics, Operations
Governance, Compliance, Management
Policies, Controls, Guidelines
Value, Outcomes, Costs, Risks

Direct and Plan

Cascading Objectives and Requirements
Effective Policies, Controls and Guidelines
Placing Decision-Making Authorities

Governance, Risk and Compliance (GRC)

Role of Risk and Risk Management in DPI
Impact of Governance on DPI
Sufficient, Not Excessive Controls

Methods of Continual Improvement

ITIL Continual Improvement Model in Service Value System
Assessment Objectives, Outputs, Requirements, Criteria
Assessment Method for Particular Situation
Prioritizing Desired Outcomes of Improvement
Build, Justify, Advocate for Business Case
Improvement Reviews
Analysis of Lessons Learned
Continual Improvement at all Levels of SVS

Communication and Organizational Change Management (OCM)

Organizational Change Management
Key Principles and Methods of Communication
Manage Different Types of Stakeholders
Effective Stakeholder Communication
Establishing Effective Feedback Channels
Establishing Effective Interfaces Across the Value Chain

Measurement and Reporting

Indictors to Support Growth Objectives
Metrics to Support Growth Objectives

Direct, Plan and Improve Value Streams, Practices

Addressing the 4 Dimensions
Applying the Guiding Principles
Value Stream Mapping
Optimization of Workflow
Elimination of Waste
Ensuring and Utilizing Feedback

We also provide Corporate/In-House training at any remote location, whether you are looking for training for your Project Management Office, your department or your team, it can be conducted at your company premises on your preferred dates.

Contact us

Susan Andrews

Email id : c3VzYW4gfCBzaGluZWJyaWdodHggISBjb20=
Call us : +61-48586-1117

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