AI in Financial Services: Building Ethically, Delivering Impact

As AI continues to reshape financial services, the challenge is no longer just about what we can build. It is about what we should build.

This panel brings together leaders from across banking and fintech to explore how AI can be adopted ethically, responsibly, and at scale. We will look at how teams are embedding principles like fairness, transparency, and accountability into AI systems that directly impact customers, from credit decisions to fraud prevention and digital experiences.

With growing pressure from regulators, rising customer expectations, and increasing complexity in AI tooling, ethical adoption is no longer a theoretical concern. It is a product, risk, and brand issue.

This session goes beyond hype to share real examples of how banks and building societies are approaching trustworthy AI. We will explore where the risks lie, what good looks like, and how to avoid designing intelligence that undermines customer trust.

• Hear directly from industry leaders about their real-world AI adoption journeys
• Understand how ethics is being translated into product decisions and technical implementations
• Learn from case studies involving credit, fraud, and customer experience
• Gain practical insight into how to navigate compliance, regulation, and internal governance
• Connect with professionals at the intersection of AI, product, risk, and digital transformation

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