From Avoiding to Engaging - Making Difficult Conversations Authentic and Productive
30 October 8:30am - 12:30pm
Difficult conversations are rarely about the words themselves - they’re about the meaning, emotion, and perception behind them. Often, the only thing making a conversation ‘difficult’ is the way we think about it.
In this half-day workshop, you’ll learn how to move from avoidance to authentic engagement, reframing ‘difficult’ into ‘necessary’ or even ‘relationship-strengthening.’
We’ll focus on how to prepare, engage, and follow through with courage and clarity, so both you and the other person can leave the conversation feeling respected and understood.
Drawing on Brené Brown’s ‘Clear is Kind, Unclear is Unkind’ principle and the Difficult Conversations Framework (Stone, Patton, Heen - Harvard Negotiation Project), you’ll gain a structured approach that builds trust and leads to better outcomes, without slipping into defensive or combative patterns.
Understand the dangers of avoiding difficult conversations
Recognise the mindset shifts needed to turn ‘difficult’ into authentic and productive conversations
Apply the Three Conversations framework to explore facts, feelings, and identity without blame
Use Brené Brown’s ‘Clear is Kind’ principle to communicate with courage, compassion, and precision
Prepare with a simple, evidence-based structure that keeps the conversation focused and purposeful
Ask high-quality questions that open dialogue and reduce defensiveness
Listen and respond in ways that acknowledge emotions while keeping the conversation moving forward
Close conversations with clarity, agreed actions, and trust intact
Reactivity to Results is a three-part series to help you handle feedback, conflict, and tough conversations with confidence and clarity. Trusted by hundreds of NTG and NGO professionals, from frontline staff to senior leaders, who know their greatest asset is their people. Past participants report feeling more confident, reducing conflict, and strengthening relationships within weeks.Each session stands alone, but together they offer tools to shift from emotional reactivity to calm, constructive action at work.
Employer-funded training?
If you’re attending any of the events as part of your organisation’s professional development program, we’re happy to provide an invoice for direct payment. Please email us at
Y29udGFjdCB8IGFydHlvdXJsaWZlICEgY29tICEgYXU= to arrange registration and invoicing.
The series includes:
Trigger Alert : Building Confidence in Giving and Receiving Feedback
Break the Cycle of Drama and Conflict
From Avoiding to Engaging: Productive difficult conversations
Attend one workshop or all three - book the full series for just $595 and walk away with the complete toolkit for stronger relationships and better outcomes.
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