IGNITE! Conference 2025: CX Gets Real

IGNITE! 2025: CX Gets Real.

This year’s theme, “CX Gets Real: Building Authentic Personalization, Trust & Connection in the AI Era,” challenges marketers and experienced leaders to explore the next evolution of customer connection: one that’s personal, contextual, and deeply human. IGNITE 2025 invites marketers, strategists, sales pros, researchers, and visionary CX leaders to go beyond the buzzwords. To explore the intersection where personalization feels authentic, technology feels seamless, and brand stories feel human, even in an AI-driven world.

• Warm-Up Workshop on the afternoon of Thursday, September 25, 2025
• Welcome Reception on the evening of Thursday, September 25, 2025
• Define Your Journey Breakfast 7:30-8:30 a.m. Friday, September 26, 2025
• Digest Your Day Happy Hour 4-5 p.m. Friday, September 26, 2025

In a market flooded with automation and data, the brands that resonate are the ones that feel real. The AMA Cincinnati IGNITE! Customer Experience Conference isn’t your typical marketing seminar or an AI hype fest. It’s where forward-thinking professionals gather to get real about what it takes to lead in the rapidly evolving world of customer experience (CX), helped and hindered by digital/AI execution. Participants will gain:

Real-World Insights
You’ll hear from professionals across industries who will share practical experiences—not just theory or slides—but what they’ve actually done and learned.

New Perspectives
Speakers will offer insights, ideas, and approaches that may change how you think about customer experience, personalization, authenticity, and the role of AI in the mix.

Meaningful Conversations
This isn’t just about exchanging business cards. You’ll have time to connect with peers and speakers in a way that encourages dynamic dialogue and shared learning.

Useful Takeaways
Expect ideas, tools, and perspectives that you can apply to your job and organization, whether you’re focused on strategy, team development, or improving the customer experience.

Mark your calendars now and get ready to IGNITE your understanding of AI in CX!

Watch https://igniteama.com for speaker updates and info!

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