CUSTOMER-CENTRIC CULTURE: INSPIRING CHANGE IN WORKPLACE ATTITUDES AND BEHAVIOUR
(Transforming Mindsets to Deliver Consistent, Respectful, and High-Impact Service Across the Organisation)
DATE: 30 June to 04 July 2025
VENUE: Klein Windhoek GH | Windhoek
TIME: 09:00 to 16:00
COURSE OVERVIEW
This transformative workshop is designed to inspire a shift in organisational culture by embedding customer-centric values into employee attitudes and daily behaviours. It empowers participants to rethink how they view service, teamwork, and accountability—placing the customer (internal or external) at the heart of every interaction.
By drawing from behavioural science, emotional intelligence, and practical service strategies, the program strengthens communication, empathy, and problem-solving skills. It also addresses negative attitudes, siloed thinking, and resistant behaviour, enabling participants to contribute to a more respectful, responsive, and productive workplace.
Whether serving citizens, clients, or internal stakeholders, this course helps organisations align staff conduct with service excellence goals and public trust expectations.
COURSE OBJECTIVES
By the end of this workshop, participants will be able to:
- Understand the principles of a customer-centric mindset
- Reflect on and shift attitudes that negatively affect service and collaboration
- Communicate with greater empathy, clarity, and respect
- Respond to conflict and service challenges constructively
- Build daily habits that align with organisational values and customer needs
- Contribute to a culture of continuous improvement and accountability
COURSE OUTLINE
- Module 1: Foundations of Customer-Centric Thinking
- Module 2: Shaping Attitudes and Behaviours That Drive Service Excellence
- Module 3: Communication and Empathy in High-Pressure Environments
- Module 4: Turning Complaints into Culture Shifts
- Module 5: Sustaining Behaviour Change and Leading by Example
WHO SHOULD ATTEND:
- Frontline Staff and Support Teams
- Supervisors and Line Managers
- Customer Service Officers
- Administrative and Operations Staff
- Public Sector, SOE, and Private Sector Employees
BOOKINGS & ENQUIRES
Detailed course content and quotation available from our offices at 061 241456. To attend kindly complete the registration form and forward it to us via email:
aW5mbyB8IGJldGMtbmFtICEgY29t or fax at +264 61 243107. All course registrations end at 14:00 Friday 27 June 2025.
Should you wish to discuss any further queries, or require any additional information regarding our invitation, do feel free to contact our offices.
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