When situations escalate, how they’re handled makes a difference.
This is a focused 3-hour workshop on managing escalation and
communication under pressure.
The goal isn’t to avoid these moments. It’s to handle them well.
In this session, you’ll learn how to:
• Recognise early warning signs before situations escalate
• Respond calmly and confidently under pressure
• Maintain boundaries without inflaming tension
• Reset after difficult encounters
This workshop is suited to people who:
• Regularly deal with emotionally charged conversations
• Work in public facing or service roles
• Manage complaints or challenging behaviour
• Lead others through difficult moments
Our facilitators bring lived frontline experience and understand what it’s like when situations heat up. Our workshops are practical, engaging, and grounded in real world work.
Open to individuals and teams.
Investment: $275 per person
Group bookings and invoicing available, contact
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Register here:
https://www.tuiaconnect.co.nz/service-page/de-escalation
Also check out other Workshops in Wanganui.
