FROM HUSTLE TO STAYING POWER: In a crowded, fiercely competitive industry, how can you carve out your own niche that attracts loyal customers — and keeps them coming back year after year?
KITSILANO BUSINESSLEADERS are thrilled to welcome MARK HUGGAN, founder and owner of PHANTOM COURIERS, to share his story and hard-won insights. Mark has built one of Vancouver’s longest-running independent courier companies by zeroing in on what truly attracts and drives repeat business: a clear niche, outstanding service, and the courage to do things differently.
Mark will pull back the curtain on:
✅ Finding your sweet spot when bigger players dominate the market
✅ Turning ordinary transactions into repeat business
✅ Building trust so strong your customers sell you to others
✅ Real lessons from 20+ years of showing up, standing out, and surviving industry shake-ups
Whether you run a solo venture, a small team, or are scaling up, you’ll leave with practical ideas to strengthen your customer loyalty — and reminders of what really matters when times get tough.
Stick around for Q&A, fresh ideas, and conversations with other local business owners who know the grind is real — but worth it when you do it right.
https://phantomcouriers.com/phantom-blog/
COFFEE & SNACK SPONSORS
Coffee Sponsor: Assunta Iannilli Virtual CFO blending financial w/ Blueprint Numerology & divine intuitive insights
Snack Sponsor: Assunta Iannilli Virtual Fractional CFO♦Small Biz CPA♦Infinite Growth Blueprint™Creator♦ Helping YOU skyrocket Your Business Growth
𝗞𝗶𝘁𝘀𝗠𝗲𝗲𝘁𝘂𝗽 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗶𝗼𝗻 𝗦𝗽𝗼𝗻𝘀𝗼𝗿: Judy Reiman, Solving Legal Problems Before They Start | Business Collaboration Champion
KITSMEETUP ENTRY COST: $15 cash at door or e-transfer
𝗧𝗜𝗠𝗘 𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗘
𝟳:𝟯𝟬-𝟴𝗮𝗺: Coffee and Breaky Snack networking
𝟴𝗮𝗺: Round the room attendee brief intros, 5 minute spotlights on Coffee and Breaky Snack Sponsors
𝟴:𝟯𝟬-𝟵:𝟭𝟱: Keynote speaker
𝟵:𝟭𝟱: Wrap-up and door prizes
RSVP at:
https://www.meetup.com/kitsilanobusinessleaders/events/308711456/?slug=kitsilanobusinessleaders&eventId=308711456
Also check out other Meetups in Vancouver.
