BBB Business Forum: Complaint Response & Resolution/ Understanding BBB Ratings

Complaint Response & Resolution

Overview: How to handle complaints professionally and turn them into opportunities.
Topics:
BBB complaint process
Writing effective responses
Preventing future complaints
Activity: Drafting a response to a sample complaint



Understanding BBB Ratings

Overview: How BBB ratings are calculated and what they mean for your business.
Topics:
Rating criteria
Maintaining or improving your rating
Transparency and trust

You may also like the following events from Rockford Public Library:

• This Thursday, 14th August, 11:15 am, Cuentame un Cuento: Storytime in Rockford
• This Thursday, 14th August, 04:15 pm, Digital Escape Room in Rockford
• This Saturday, 16th August, 11:00 am, Library Card Makers: Card Making in Rockford

Also check out other Business events in Rockford.