This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.
Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.
We will provide practical tools and techniques to help work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.
This popular course is also offered as an abridged half-day online version. Details of the topics to be covered in a half day will appear on the event booking site when offered in our public training calendar.
Topics include:
Positive communication strategies.
Understanding personality types.
Attention issues.
Dealing with emotions.
Contagious calm.
Psychological barriers.
Expectations, bias and assumptions.
This course includes:
Engaging, up-to-date materials.
Take-home resource package.
All day catering and beverages - with dietary needs catered for.
Certificate of attendance.
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