How inclusive methods can build elegant design solutions that work for all.
Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a touchscreen payment system that only works for people who read English phrases, have 20/20 vision, and use a credit card. Something as simple as color choices can render a product unusable for millions. These mismatches are the building blocks of exclusion. In Mismatch, Kat Holmes describes how design can lead to exclusion, and how design can also remedy exclusion. Inclusive design methods—designing objects with rather than for excluded users—can create elegant solutions that work well and benefit all.
Holmes tells stories of pioneers of inclusive design, many of whom were drawn to work on inclusion because of their own experiences of exclusion. A gamer and designer who depends on voice recognition shows Holmes his “Wall of Exclusion,” which displays dozens of game controllers that require two hands to operate; an architect shares her firsthand knowledge of how design can fail communities, gleaned from growing up in Detroit's housing projects; an astronomer who began to lose her eyesight adapts a technique called “sonification” so she can “listen” to the stars.
Designing for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways.
July is Disability Pride Month and our July book club pick is Mismatch: How Inclusion Shapes Design by Kat Holmes. We will meet for discussion on Wednesday July 30th, 2025 from 7-9pm at The Sunflower Market, 5847 Merriam Dr. Merriam KS.
Copies are available to purchase at The Sunflower Market and our Bookshop & Libro fm pages.
Links to order:
Physical Copy:
https://bookshop.org/a/22454/9780262539487
eBook Copy:
https://bookshop.org/a/22454/9780262349635
Audiobook Copy:
https://libro.fm/audiobooks/9781469078816-mismatch?bookstore=helianthusbooks
Also check out other Arts events in Merriam.
