Total Customer Focus Executive Program - Madrid 2025

Welcome to the Total Customer Focus Executive Program in Madrid! Join us for an immersive in-person experience where you'll learn the latest strategies and best practices for achieving total customer satisfaction. This program is designed for executives who are dedicated to putting customers at the center of their business. Don't miss this opportunity to network with industry leaders, gain valuable insights, and take your customer focus to the next level. Register now and secure your spot at this must-attend event!

Info: The program spans over a month and a half beginning with a 60 minute preparation webinar - followed by a two-day face-to-face workshop in Madrid - continued by three 90-minute follow-up webinars - each with coaching and reactivation concepts for lifelong habit formation. Focused on proactively delighting your customers, the program includes sharp communication tools to help your teams go beyond procedural aspects of customer requests to 'hear the unsaid' and connect with clients at more impactful levels fostering stronger relationships. The program concludes with expectation management techniques to drive long-term, sustainable customer satisfaction and retention.

Also check out other Workshops in Madrid, Virtual events in Madrid.