Delivering Exceptional Customer Service

This workshop will deliver value to any customer-facing business or department.

Delivering good customer service is no longer a choice for business, it is imperative to both thrive and survive. Customer expectations for flawless service and immediate gratification have never been higher.

Technology has raised the bar for service expectations and has empowered residents and customers like never before, with the ability to instantly review and complain via social media. The voice of the customer is undoubtedly getting louder. And the digital footprints of negative publicity and poor customer service can’t be easily erased.

This short, engaging and interactive workshop looks at the simple skills required to deliver an exceptional and memorable customer experience. At its most basic, it’s about how to have a genuine conversation… but for some that’s harder than it seems.

You may also like the following events from Southland Business Chamber:

• This Wednesday, 8th October, 12:00 am, Relationship-Driven Sales - Build Trust/Win Business in Invercargill
• This Wednesday, 8th October, 11:00 pm, Event Management in Invercargill
• This Thursday, 9th October, 06:30 am, Off the Clock Drinks - Waikiwi tavern in Invercargill

Also check out other Workshops in Invercargill.