By Appointment Only - Summer Sessions 2025

Many dealerships face the challenge of running an effective Business Development Center (BDC), often because they lack a complete understanding of the essential pieces required to build one successfully. In this interactive workshop, we’ll unravel the complexities of dealership business development using a puzzle analogy—because, like assembling a puzzle, success depends on knowing which pieces fit and how they come together.

Inspired by my son Anand, a puzzle enthusiast nicknamed the “Puzzle Master,” By Appointment Only will guide participants through identifying the correct puzzle for their dealership. With three distinct models to choose from—Business Development Center, Internet Sales Team, and Outsourced BDC—dealerships must determine which approach best aligns with their goals.

From there, we’ll systematically identify, define, and highlight the essential puzzle pieces that bring a BDC to life, including:

• Inspiration & Motivation: Understanding the “why” behind business development.

• Hiring & Onboarding: Finding the right people and setting them up for success.

• Training & Development: Sharpening skills for long-term results.

• Follow-Up & Phone Process: Mastering effective customer interactions.

• Call Monitoring & Coaching: Ensuring quality control and performance improvement.

• CRM & AI Strategy: Leveraging technology for streamlined communication.

• Leadership in the BDC: Creating a thriving and efficient BDC team.

• The Art of Hospitality - How to infuse it in your follow-up process

Through interactive discussions and practical applications, attendees will gain actionable strategies to piece together their dealership’s ideal business development puzzle, ensuring long-term success, improved customer engagement, and enhanced profitability.

Join us as we unlock the secrets to a well-structured, high-performing BDC. Because when every piece is in place, the bigger picture of success becomes crystal clear!

HOTEL ROOM BLOCK INFORMATION

Special Rate: $242 per night

Courtyard Marriott - Lincroft Red Bank

245 Half Mile Road

Red Bank, NJ 07701

732-530-5552

STAY TUNED FOR SPEAKER ANNOUNCEMENT & VIP PARTY INFORMATION!!!!

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