City & State PA Building Infrastructure Summit

Refund Policy

• All cancellation requests must be made in writing and sent via email to ZXZlbnRzIHwgY2l0eWFuZHN0YXRlcGEgISBjb20= before the event date.
• Cancellations received in writing on or within 7 days before the event date are entitled to a full refund, minus a $10 processing fee per canceled ticket. All refunds will be issued to the original method of payment.
• Cancellations (early bird, standard, special group registrations) received in writing less than 7 days before the event date will not be eligible for a refund.
• Substitutions (i.e. ticket transfers) are allowed by individuals within the same organization, before the event or onsite. Badge swapping/sharing is strictly prohibited.
• Refunds are not eligible for registrants who do not attend the event (“no show”) and do not provide a written cancellation in advance of the event date.
• If an event is canceled or postponed, refunds will offered for the entire purchase

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