VeriSM™ Essentials Training in Dunedin

Certificate: Upon Completion of Exam

Language: English

Duration: 1 Day

Credits: 8

Exam: Yes

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

VeriSM™ describes a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM™ allows a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture, and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, it helps organizations to respond to their consumers and deliver value with integrated service management practices. VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and flexibly adopt different management practices to meet different service management situations.

The VeriSM™ Essentials certification builds the fundamental skills and knowledge enabling individuals to participate in a service organization and to deliver value to the consumer.

Learning Objectives

By the end of this course, you will be able to:

• Understand service management from an organizational, end-to-end perspective.
• Learn how digital transformation impacts service delivery.
• Build knowledge of service culture and its role in value creation.
• Recognize team structures and people-related challenges in service organizations.
• Gain insights into the VeriSM™ model and its four stages: Define, Produce, Provide, Respond.
• Apply the Management Mesh to tailor service management practices flexibly.

Who is this certification for?

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.

Requirements for Certification:

Successful completion of the VeriSM™ Essentials exam.

Examination Details

• Examination type: Multiple-choice questions
• Number of questions: 20
• Pass mark: 65% (13/20 questions)
• Open book/notes: No
• Notes: No
• Electronic equipment/aides permitted: No
• Time allotted for examination: 30 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.

Required reading

VeriSM™ – A service management approach for the digital age

Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg

Van Haren Publishing: December 2017

This content and material is developed and owned by Mangates Tech Solutions, accredited by EXIN for delivering certified training programs.

Info: The VeriSM™ Essentials certification confirms that the professional understands service management principles based on the VeriSM™ model.

This certification includes the following topics:

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