Customer Relationship Management (CRM)

#BANGLADESH-JAPAN TRAINING INSTITUTE (BJTI)
Day - Long Exclusive Training on
#Customer Relationship Management (CRM)
#Resource Person: Engr. Muhammad Saidul Islam(Bappy), Coach |Corporate Trainer| Soft Skill Trainer | Motivational Speaker
#Date and Time: 27 June 2025 (Friday), 08:45 am - 05:00 pm
#Deadline for Registration: 26 June 2025 (Thursday)
#For Registration or additional information please call us: 01958-155162, 01958-155163
or E-mail to: aW5mbyB8IGJqdGkgISBvcmc=, Y29udGFjdCAhIGJqdGkgfCBnbWFpbCAhIGNvbQ==, Website: www.bjti.org, : https://www.facebook.com/bjti.info/
#Venue: Bangladesh-Japan Training Institute, Room # 7, 7th Floor, Eastern Plaza, Sonargaon Road, Dhaka.
Registration Fees: BDT 4,000/- Per Participant excluding VAT & TAX. (Members of BJTI, BAAS and Organizations nominating five or more delegates will enjoy 10% discount on course fee). The fee will cover tuition, stationery, reproduction of training material, training aids/ equipment, cost of venue, food & refreshment, certificate etc.
#Management in Engineering(ME)
#Introduction:
The training course on “Management in Engineering” bolsters participant’s management, Planning , Organizing , Directing, Controlling , technical skills with a strong understanding of business concepts such as finance, Engineering, marketing, product development and more. Management in Engineering skills allow all kinds of professional to navigate their work with tact, compassion, and thoughtful strategic planning to boost safety, optimize project finances, and make environmentally conscious decisions, support team members, maintain diverse, equitable, and inclusive workplaces.
Moreover, Management in Engineering empowers to identify core issues and problems & Show ability to find innovative solutions in constructively challenge current assumptions and practices.
#Objective of the Course:
At the end of the course, the participants will be able to plan and implement, develop management & engineering solutions that are well-conceived and carefully implemented to meet public and private sector needs. Moreover, Participant will Contribute effectively to organizations as leaders and/or team members & also foster personal, organizational success in a dynamic, globalized professional environment.
#Course Content:
Part : 1
 Decision Tools & Technics for Engineering Management.
 Engineering Economy and Financial Analysis Management
 Short Quiz, Self-Reflection /self-Assessment.
Part: 2
 Operation Management for Engineers.
 Product System(Quality control & business process)
 Forecasting and Management for Purchasing Decision.
 Short Quiz, Self-Reflection /self-Assessment.
Part 3:
 Market Segmentation and Market Planning Engineering
 Tools for Market Research
 Marketing VS sales Engineering
 Short Quiz, Self-Reflection /self-Assessment.
Part:4
 Understanding Financial Engineering & Reports
 Managerial Accounting for Engineering Management
 Short Quiz, Self-Reflection /self-Assessment.
Part:5
 Tech Strategy and Development for Engineering Managers
 Business Model & Technology Choice & Alignment with Business Strategy
 Short Quiz, Self-Reflection /self-Assessment.
Part : 5
 Leadership, Organizational Culture & Behavior, Strategic change for engineering management.
 Emotional Intelligence leadership for Management.
 Short Quiz, Self-Reflection /self-Assessment.
Part: 6
 Engineering Project Management & Planning.
 P & L(Profit & Loss) Management for Managers.
 Short Quiz, Self-Reflection /self-Assessment.
Part 7:
 Engineering Quality Management & Analytics
 Industrial Engineering Management Systems & Analytics
 Short Quiz, Self-Reflection /self-Assessment.
Part : 8
 Managerial Finance for Engineers
 Risk in Engineering Management.
 Short Quiz, Self-Reflection /self-Assessment
#Who should attend?
 All types of Engineering students or Engineering Background Professionals/ Architect.
 Person from manufacturing background / Factory Manager
 Entry/middle/Top management
 Person handling purchase/Project/SCM functionary.
 Who are related with teaching of management/BBA/MBA/Engineering/Science back ground.
 Job holders who are doing jobs in various organizations like Oil, Gas field, Social Business, Engineering firm, NGO, Industry, RMG, manufacturer, Developers, Builders ,Construction, Energy sector, Financial services, Financial Institution etc.
 Entrepreneur, Businessman
 College/Polytechnic/ University students.
#Training Methodology:
 Presentation
 Group Discussion
 Self-Assessment/Short Quiz/Self-Reflection.
 Video/Audio Visual
Language: English & Bangla
#Certificate of attendance will be provided
Note: Seats are limited and will be filled-in on first come first serve basis. Please find the attached file for Registration Form.

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