🎯 Workshop Objective
To provide participants with a clear understanding of TQM philosophy, principles, and practical tools required to build a culture of continuous improvement and customer-focused excellence.
📚 What You Will Learn
✔ Core Principles of TQM
✔ Quality Gurus and their contributions
✔ Cost of Quality & Cost of Poor Quality
✔ Why TQM fails in organizations
✔ Building a TQM culture
✔ Identifying quality gaps in your organization
✔ Definitions & evolution of TQM
✔ Customer and operations role in perceived quality
✔ Measurements & performance excellence for quality-centric organizations
✔ Essential TQM tools & problem-solving frameworks
✔ TQM integration with Lean Management
✔ How to develop a 3-year TQM Roadmap
👥 Best Suited For
Operations Managers
Quality Assurance Managers
HR Managers
Continuous Improvement (CI) Managers
🎤 Lead Facilitator
Thilak Pushpakumara
💰 Investment
Rs. 30,000 + Taxes
📍 Venue
Taj Samudra, Colombo
📅 Date & Time
4th March 2026
9.00 AM – 5.00 PM
📞 Contact & Registration
📱 077 3527 300
📧
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