Conflict De-escalation Workshop

Emergencies can happen at any time in the hospitality industry. Whether it’s dealing with an angry customer, a security threat, or a natural disaster, your business, your team, and you need to be ready! This workshop is a must for any business looking to safeguard their people and operations!

What you'll gain:
✅ Conflict De-escalations: Learn how to identify potential conflicts before they escalate, enabling early intervention.
✅ Effective Communication Strategies: Master techniques for diffusing tense situations through active listening, empathy, and clear communication.
✅ Identifying Potential Risks: Learn how to assess emergency scenarios specific to your venue, from fires to medical incidents.
✅ Creating Effective Emergency Plans: Develop custom action plans tailored to your business needs, ensuring you're always ready.
✅ Crowded Places Strategy: Understand the steps to protect your staff, guests, and business in crowded, high-risk environments.
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You may also like the following events from Restaurant Association of New Zealand:

• Next Sunday, 13th July, 11:00 pm, First Aid for Hospitality - Wellington in Wellington
• Next month, 28th July, 11:30 pm, Leadership 101 - Auckland in Auckland

Also check out other Workshops in Auckland.