Strengthening Administrative Responses to Client-Perpetrated Violence

Empowering Social Work Leadership: An Organizational Policy Blueprint for Strengthening Administrative Responses for Client-Perpetrated Violence

Thursday, September 25 | 10am-12pm (EST) Virtual Training (2 CE)

Facilitator:Christie T. Nebedum, DSW

Lecturer and Field Education Faculty Liaison

Anne and Henry Zarrow School of Social Work< The University of Oklahoma

Program Overview:

Client-perpetrated violence (CPV) is a growing concern in social work and human services, with far-reaching effects on staff well-being, organizational culture, and service delivery. While many agencies address incidents reactively, few have consistent, trauma-informed systems in place to prevent, respond to, and recover from these events. This two-hour interactive training empowers social work leaders to move from a culture of tolerance toward one of proactive protection, accountability, and resilience.

Grounded in the R.E.S.T.O.R.E. framework—Resilience, Ecological Systems, Trauma-Informed Organizational Response, and Empowerment—participants will explore a policy blueprint that can be adapted across agency types and service settings. Through engaging real-world case studies, policy-mapping exercises, and guided discussion, participants will learn how to strengthen safety measures, build trust within teams, and establish clear, equitable protocols that prioritize the well-being of staff and clients alike.

Objectives:

• Recognize the organizational impact and risk patterns associated with CPV.
• Assess current agency practices and identify gaps in trauma-informed policies.
• Describe the components of the R.E.S.T.O.R.E. framework and apply them to policy development.
• Use the ten-policy blueprint across prevention, intervention, and postvention phases.
• Apply real-world case examples to operationalize policies in diverse settings.
• Develop concrete action steps to enhance leadership accountability, staff safety, reporting, and follow-up.

Who the Training Is For

• Executives, directors, and program administrators in social service organizations
• Supervisors, clinical leads, and safety/risk managers
• HR and training coordinators responsible for workplace safety protocols
• Field education directors and site supervisors
• Community-based program managers, shelter/residential leaders, and crisis services coordinators

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