This event, "Transforming Service Management: Align, Track, and Unleash Knowledge with Atlassian," is designed for organizations looking to overcome common challenges like disorganization, limited visibility, and fragmented knowledge within their service teams. Attendees will learn how to leverage the integrated Atlassian System of Work, specifically Jira Service Management (JSM), Confluence, and Rovo's AI-driven search, to streamline operations and enhance service delivery. The goal is to shift from reactive support to proactive value creation, enabling teams across IT, HR, and other departments to work in perfect sync, gain complete visibility into every request, and empower self-service with readily accessible information.
Attendees will discover practical strategies to break down silos, foster collaboration, automate tasks for efficiency, and build a robust knowledge-sharing culture. They'll also learn how to use real-time data and insights to elevate service standards.
The event features expert speakers: Septa Cahyadiputra, Solution Architect at ServiceRocket, will share insights from ServiceRocket's extensive experience, while Ian Gil Ragudo, Developer Advocate at Atlassian, will provide direct perspectives on maximizing the potential of Atlassian tools. There may also be another Atlassian speaker announced soon, further enriching the expert panel.
