Learn how to handle difficult customers and de-escalate tense situations in this interactive workshop for customer service reps!
When a customer is upset, they blame you, raise their voice, and repeat themselves over and over. They expect you to agree with them, they want you to fix their problem, they are rude and disrespectful, and they want you to talk to them until it is fixed! They might have all day – but you don’t!
Join our 1-Day in person highly interactive workshop designed for employees dealing with the public. Both large and small group participation are encouraged, providing ample opportunities to practice applied skills within a supportive and safe setting. Learn conflict dynamics, de-escalation techniques, and communication skills. Reframe negatives into positives and close discussions efficiently.
*EARLY BIRD PRICING* $199 per person (thru Feb 18, 2026)
$250 per person (after February 18)
$199 per person for three or more attendees from the same organization
*Plus, applicable sales tax
Learn more:
https://www.centerforresolution.org/training#WhenThePublicAttacks
Also check out other Workshops in Tacoma.
