

# Event Details

- **Event Name**: When the Public Attacks: 1-Day Conflict Resolution Class
- **Event Start and End Date**: Wed, 18 Mar, 2026 at 09:00 am – Wed, 18 Mar, 2026 at 05:00 pm (-07:00)
- **Event Description**: Learn how to handle difficult customers and de-escalate tense situations in this interactive workshop for customer service reps!

When a customer is upset, they blame you, raise their voice, and repeat themselves over and over. They expect you to agree with them, they want you to fix their problem, they are rude and disrespectful, and they want you to talk to them until it is fixed! They might have all day – but you don’t!

Join our 1-Day in person highly interactive workshop designed for employees dealing with the public. Both large and small group participation are encouraged, providing ample opportunities to practice applied skills within a supportive and safe setting. Learn conflict dynamics, de-escalation techniques, and communication skills. Reframe negatives into positives and close discussions efficiently.

*EARLY BIRD PRICING* $199 per person (thru Feb 18, 2026)
$250 per person (after February 18)
$199 per person for three or more attendees from the same organization
*Plus, applicable sales tax

Learn more: https://www.centerforresolution.org/training#WhenThePublicAttacks
- **Event URL**: https://allevents.in/tacoma/when-the-public-attacks-1-day-conflict-resolution-class/200029672380633
- **Event Categories**: workshops
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://www.centerforresolution.org/training?utm_source=AllEvents.in&utm_medium=event-discovery-platform&utm_campaign=tacoma-events

## Event venue details

- **city**: Tacoma
- **state**: WA
- **country**: United States
- **location**: 717 Tacoma Ave South, Tacoma, WA, United States, Washington 98402
- **lat**: 47.25623
- **long**: -122.44478
- **full address**: 717 Tacoma Ave South, Tacoma, WA, United States, Washington 98402

## Event Organizer details

- **affiliate_id**: 2
- **organizer**: Center for Dialog & Resolution (https://allevents.in/org/center-for-dialog-and-resolution/13661684)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events1/banners/3f45ef41794f3d2ff76cb1454d0bcb7b743a593b497593212ce6129bcc87bdb9-rimg-w1200-h597-dcffffff-gmir?v=1773497383
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events1/banners/2f3879e3e7d60e8100ca2afb47b7d0c09ceee3b8c10c05d107e326678961e862-rimg-w300-h300-dcffffff-gmir?v=1773497383

## FAQs

- **Q**: When is the event happening?
  - **A:** Wed, 18 Mar, 2026 at 09:00 am (-07:00)
- **Q**: Where is the event happening?
  - **A:** 717 Tacoma Ave South, Tacoma, WA, United States, Washington 98402
- **Q**: Who is organizing the event?
  - **A:** Center for Dialog & Resolution
- **Q**: What type of event is this?
  - **A:** workshops
- **Q**: Where can I find ticket details about When the Public Attacks: 1-Day Conflict Resolution Class ?
  - **A:** You can find ticket details about this event on AllEvents.

## Structured Data (JSON-LD)

```json
[
    {
        "@context": "https://schema.org",
        "@type": "Event",
        "name": "When the Public Attacks: 1-Day Conflict Resolution Class",
        "image": "https://cdn-az.allevents.in/events1/banners/3f45ef41794f3d2ff76cb1454d0bcb7b743a593b497593212ce6129bcc87bdb9-rimg-w1200-h597-dcffffff-gmir?v=1773497383",
        "startDate": "2026-03-18T09:00:00-07:00",
        "endDate": "2026-03-18T17:00:00-07:00",
        "url": "https://allevents.in/tacoma/when-the-public-attacks-1-day-conflict-resolution-class/200029672380633",
        "location": {
            "@type": "Place",
            "name": "717 Tacoma Ave South, Tacoma, WA, United States, Washington 98402",
            "address": {
                "@type": "PostalAddress",
                "streetAddress": "717 Tacoma Ave S, Tacoma, WA 98402-2201, United States",
                "addressLocality": "Tacoma",
                "addressRegion": "WA",
                "addressCountry": "US"
            },
            "geo": {
                "@type": "GeoCoordinates",
                "latitude": "47.25623",
                "longitude": "-122.44478"
            }
        },
        "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode",
        "description": "Learn how to handle difficult customers and de-escalate tense situations in this interactive workshop for customer service reps!\n\nWhen a customer is upset, they blame you, raise their voice, and repeat themselves over and over. They expect you to agree with them, they want you to fix their problem,",
        "organizer": [
            {
                "@type": "Organization",
                "name": "Center for Dialog & Resolution",
                "url": "https://allevents.in/org/center-for-dialog-and-resolution/13661684",
                "description": "An independent non-profit mediation service provider and training center.  We believe collaboration is the best way to start conflict resolution, rather than taking legal action.  \n\nWe offer mediation, training and facilitation services to the community."
            }
        ]
    }
]
```