Professional Communication Skills for the Digital Workplace
Wednesday, 25 June 2025, 9:00am - 5:30pm
This one-day workshop equips participants with the essential skills to communicate effectively across multiple channels in today's digital workplace. Building on traditional telephone communication fundamentals, this course addresses the complexities of modern business interactions, including video conferencing, hybrid work environments, and integrated digital communication tools. Participants will develop practical skills to project professionalism, handle challenging conversations, and deliver exceptional customer service across all communication platforms.
Objectives
- Navigate seamlessly between communication channels (telephone, video, messaging) while maintaining consistent professionalism
- Project confidence and create positive impressions across digital communication platforms
- Apply active listening techniques and digital empathy in both synchronous and asynchronous communications
- Effectively utilize modern communication technologies and integrate them with CRM systems
- Handle difficult conversations, complaints, and conflicts professionally across multiple channels
- Adapt communication approaches for remote/hybrid work environments
- Implement efficient follow-up protocols to ensure communication continuity and resolution
For more information, please email to
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