Managing Challenging Personalities

This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.

We will provide practical tools and techniques to help work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.

This popular course is also offered as an abridged half-day online version. Details of the topics to be covered in a half day will appear on the event booking site when offered in our public training calendar.

Topics include:
Positive communication strategies.
Understanding personality types.
Attention issues.
Dealing with emotions.
Contagious calm.
Psychological barriers.
Expectations, bias and assumptions.

This course includes:
Engaging, up-to-date materials.
Take-home resource package.
All day catering and beverages - with dietary needs catered for.
Certificate of attendance.
Online course includes
Engaging, up-to-date materials.
Resource package provided in advance to print or access electronically.
Certificate of attendance.

You may also like the following events from Evolve Events - Australia:

• Next Wednesday, 2nd July, 01:30 am, Aboriginal Cultural Competence ONLINE HALF DAY in Perth, Western Australia
• Next Thursday, 3rd July, 09:30 am, Vicarious Trauma in Perth

Also check out other Workshops in Perth, Virtual events in Perth.