CustomerConnect: The AI Agents Revolution in Support

Proptelligence

Highlights

Thu, 17 Jul, 2025 at 10:00 am

10 hours

Online

Starting at INR 399

Date & Location

Thu, 17 Jul, 2025 at 10:00 am to 08:00 pm

Online

0, online

About the event

CustomerConnect: The AI Agents Revolution in Support

Everything you need to know about CustomerConnect: The AI Agents Revolution in Support

Event Details:

Date: Thursday, July 17, 2025
Time: 10:00 AM – 1:00 PM IST
Location: A major co-working space, tech hub, or university campus in Bengaluru (e.g., WeWork, NASSCOM Startup Warehouse, IIIT-B, RVCE Auditorium)

Why Participate?

Fast-paced innovation with rapid prototyping
Hands-on learning with AI agent development
Networking with developers, designers, and experts
Real-world impact through practical solutions
Improve problem-solving, teamwork, and presentation skills

Who Can Participate?

Developers (backend/frontend) familiar with Python, JavaScript, APIs
AI/ML enthusiasts with LLM and NLP exposure
UX/UI designers focused on intuitive design
Customer service professionals with domain insights
Students eager to apply knowledge and learn
Anyone passionate about AI-driven problem solving

Team Info:

Team Size: 1–4 members
Individuals can join or form teams during the event

Challenge Focus Areas (Choose One):

Smart FAQ & Intent Routing Agent:
Answer FAQs from a knowledge base
Route unanswered queries to relevant departments
Input: Text/URL of FAQ document
Metric: Accuracy in answering and routing
Sentiment-Aware Escalation Agent:
Detect negative sentiment in customer messages
Trigger escalation or human intervention
Input: Sample chat transcripts
Metric: Sentiment detection accuracy and timely escalation
Order Status & Tracking Agent:
Answer questions like “Where is my order?”
Input: Dummy order data (JSON/CSV)
Metric: Correct retrieval of order info
Complaint Categorization Agent:
Categorize customer complaints into predefined categories
Summarize key issue
Input: Complaint texts/emails
Metric: Categorization and summary accuracy

Technology & Resources:

Languages/Platforms: Python (preferred), JavaScript/Node.js
AI Agent Frameworks: LangChain, AutoGen, Microsoft Semantic Kernel, CrewAI
LLMs: GPT-3.5, GPT-4o, Google Gemini, Llama.cpp (for local setup)
Development Tools: GitHub, VS Code, Jupyter
Data Handling: SQLite, JSON, Pandas
UI Options: Streamlit, Gradio, Flask, React, CLI
Mentorship: On-site AI/ML engineers and customer service experts
Pre-event Prep: Starter kit with docs, datasets, and code templates

Schedule:

10:00 AM – 10:30 AM: Registration
10:30 AM – 11:30 AM: Finalize prototypes and demo prep
11.30 AM - 11.45 AM :Tea/Coffee Break
11:45 AM – 12:15 PM: Rapid-fire team demos (3 min presentation + 2 min Q&A)
12:15 PM – 01:30 PM : Judging, networking, and winner announcement
01:30 PM – 02.00 PM: Networking and Lunch

Judging Criteria:

Functionality (40%) – Working solution, solves chosen problem
Innovation & Approach (25%) – Creative, smart use of AI agents
Impact (20%) – Value and real-world relevance
Presentation & Demo (15%) – Clear communication and effective demo

Prizes:

1st Prize: INR 10,000 + Certificates + Recognition
2nd Prize: INR 5,000 + Certificates
3rd Prize: INR 2,500 + Certificates
Audience Favorite: Swag/prize (voted by participants)

Registration:

Opens: June 23, 2025
Mode: Online

Important dates & deadlines?

Registration Deadline
06 Jul 25, 11:00 PM IST
Registration Starts
23 Jun 25, 04:15 AM IST
Registraion Ends
13 Jul 25, 11:59 PM IST

Refund Policy

https://www.proptelligenceai.com/refundpolicy

Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@proptelligence.net

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 30 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Proptelligence Technologies

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@proptelligence.net