Measuring What Matters: Key Performance Indicators for Practice Administration

Practice Administration CPD Stream

Suitable for all Health Professionals

Presenter: Corrina Niven, Practice Viability Officer, Hunter New England and Central Coast Primary Health Network

Course Content
- Understand the role of KPIs in General Practice Administration. Recognise how KPIs support decision-making, efficiency, and overall practice viability
- Identify practical and relevant KPIs: Learn which indicators matter most for patient service, operational efficiency, billing accuracy, and compliance
- Measure and monitor KPIs effectively: Explore simple tools, reporting functions, and methods for tracking progress without creating extra workload
- Link admin KPIs to outcomes: See the direct connection between administrative performance and improvements in practice sustainability, patient experience, and staff efficiency

For more information and registration, please visit our website

https://www.hpmi.org/event/measuring-what-matters-key-performance-indicators-for-practice-administration/

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