🎟️ RSVP HERE:
https://boiseimpactgroup.com/classes
Conflict isn’t a disruption, it’s information....
And great leaders know how to use it.
In this hands-on leadership workshop, you’ll learn how to transform conflict from a source of stress into a strategic advantage. Whether you’re navigating client complaints, underperforming employees, or everyday friction, this training will show you how to lead through it, and not be thrown off by it. Every business owner needs to know how to handle conflict when it arises and how to de-escalate tension. Through real-world scenarios, group interaction, and self-reflection, you’ll walk away with the confidence and tools to turn difficult moments into meaningful momentum.
💡 Key Takeaways:
- Reframe conflict as constructive, not chaotic
- Learn to lead with curiosity when emotions run high
- Apply the B.R.E.A.K. tool to de-escalate tense conversations
- Protect relationships while still addressing problems
- Shift from reactive to strategic communication under pressure
- Gain clarity in hard conversations with powerful clarifying questions
🎯 Perfect If:
- You’ve ever lost sleep over a difficult client or team issue
- You’re tired of walking on eggshells in tough conversations
- You’ve avoided conflict to “keep the peace”, but it backfired
- You want to handle complaints, tension, or pushback without losing your cool
- You’re responsible for customers, clients, contractors, or employees, and want to lead with more clarity and confidence
- You believe strong relationships are key to a thriving business and want the tools to protect and repair them when things get messy
Also check out other Workshops in Meridian.
