Developing The Coaching Habit

Steven English, Steven English Coaching and Training – Rensselaer Polytechnic Institute

Program Name: Developing The Coaching Habit

Program Description: Managers leave behind many opportunities to connect and help team members focus in most conversations. At best, they get very tacit surface-level updates; at worst, they give advice that the team member does not use, and then they feel devalued by the lack of follow-through. In this course, we discuss a new way to approach the One-on-One conversation. By incorporating a Coaching framework and open-ended questions specifically tailored to these discussions, the conversation can get much deeper than just tactical updates. They will focus on the right challenges and identify the right solutions to enable the team member's development and impact.

Learning Objectives:

• Understand the benefits of Coaching and the three vicious cycles that are avoided by using Coaching.
• Review the value and benefits of Coaching questions brought to One on Ones.
• Identify a framework that can be used to create an empowering conversation.
• Describe and demonstrate the suggested open-ended questions to use with team members.
• Demonstrate your ability to utilize the framework and questions in a judgment free, supportive environment.

APPROVED FOR SHRM PDC/HRCI CEU

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