

# Event Details

- **Event Name**: Master Customer Service & Complaint Handling – 1 Day Workshop in Mandurah
- **Event Start and End Date**: Mon, 15 Dec, 2025 at 09:00 am – Wed, 25 Mar, 2026 at 05:00 pm
- **Event Description**: Enhance customer service skills and learn effective complaint handling techniques for retail, hospitality, and service teams.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 1 Full Day (9:00 AM – 5:00 PM)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, beverages, and light snacks will be provided during the session.Course Overview:This 1 Day workshop in Mandurah, WA is designed for customer service representatives, front-desk staff, hospitality professionals, and retail employees. Participants will gain practical techniques to handle customer interactions with professionalism, resolve complaints effectively, and create positive customer experiences. Through interactive exercises, role-plays, and real-world case studies, attendees will develop actionable strategies to enhance service quality, improve customer satisfaction, and strengthen business reputation.Learning Outcomes:By the end of this course, you will be able to:Deliver outstanding customer service in retail, hospitality, and service sectors Handle complaints effectively and turn challenges into opportunities Communicate professionally and manage difficult customer interactions Build loyalty through consistent service excellence Apply emotional intelligence and stress management in customer-facing roles Collaborate effectively within service teams Implement actionable strategies to improve customer experienceTarget Audience:Customer service representatives and front-desk staff Hospitality and retail employees Supervisors and team leads responsible for service delivery Professionals seeking to improve customer interaction skillsWhy is it the Right Fit for You?Mandurah’s growing retail, hospitality, and service sectors require employees to deliver exceptional customer experiences. This course provides hands-on techniques, practical exercises, and actionable strategies to enhance service quality, resolve complaints efficiently, and build customer loyalty.©2025 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team?In-house sessions are available for organizations looking to elevate customer service standards across teams and boost client satisfaction.Contact us today to schedule a customized in-house, face-to-face session:   https://cdn-az.allevents.in/events10/banners/10b4da90-c5d1-11f0-b61d-bb2498f53cda-rimg-w983-h740-dc497aa8-gmir.jpg   https://cdn-az.allevents.in/events1/banners/11021030-c5d1-11f0-b61d-bb2498f53cda-rimg-w983-h740-dc91938e-gmir.jpg   https://cdn-az.allevents.in/events3/banners/11505740-c5d1-11f0-ad50-3fbfab6f8ff8-rimg-w1200-h678-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events8/banners/118dae60-c5d1-11f0-ad50-3fbfab6f8ff8-rimg-w983-h740-dcd6d1c3-gmir.jpg   https://cdn-az.allevents.in/events7/banners/11e19ac0-c5d1-11f0-b61d-bb2498f53cda-rimg-w1200-h392-dcffffff-gmir.jpg AgendaModule 1: Foundations of Customer Service ExcellenceInfo: • Understand the principles of excellent customer service
• Identify key elements that create positive customer experiences
• Explore the role of attitude, communication, and empathy
• IcebreakerModule 2: Effective Communication with CustomersInfo: • Techniques to communicate clearly and professionally
• Active listening strategies to understand customer needs
• Handling difficult conversations with confidence
• Role-playModule 3: Complaint Handling &amp; Problem ResolutionInfo: • Identify common customer complaints and their causes
• Apply structured approaches to resolve issues effectively
• Learn strategies to turn complaints into opportunities
• Case studyModule 4: Building Customer Loyalty &amp; SatisfactionInfo: • Techniques to exceed customer expectations consistently
• Understand the impact of service recovery on loyalty
• Implement methods to encourage repeat business
• SimulationModule 5: Managing Stress &amp; Emotional IntelligenceInfo: • Develop emotional intelligence for handling challenging customers
• Learn stress management techniques for high-pressure situations
• Maintain professionalism in all interactions
• ActivityModule 6: Team Collaboration in Service ExcellenceInfo: • Foster collaboration to deliver seamless customer experiences
• Align team objectives with service standards
• Share best practices and learn from team experiences
• Group ExerciseModule 7: Action Planning for Service ImprovementInfo: • Develop a personal action plan to implement learnings
• Set measurable goals to enhance customer service performance
• Review strategies to maintain consistent service quality
• Review
- **Event URL**: https://allevents.in/mandurah/master-customer-service-and-complaint-handling-1-day-workshop-in-mandurah/100001972170997543
- **Event Categories**: workshops
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fmaster-customer-service-complaint-handling-1-day-workshop-in-mandurah-tickets-1972170997543
- **Ticket Price Range**: min: 430.15, max: 583.68, currency: AUD

## Event venue details

- **city**: Mandurah
- **state**: WA
- **country**: Australia
- **location**: For more information on venue address, reach out to "eventbrite@mgaussie.com"
- **lat**: -32.4764663
- **long**: 115.7752703
- **full address**: For more information on venue address, reach out to &quot;eventbrite@mgaussie.com&quot;, Ph No: 61(0) 2 80155605, Mandurah, Australia

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events1/banners/ef40efe160baaed46a4ef73f66dbccd933cb5eec6a5b86dd37965c1eb083c230-rimg-w1200-h600-dcdadbdd-gmir.jpg?v=1763616223
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events1/banners/af62a34bf48662f163738b2af902c37da5b37cfe083b03a1edaa58f4fb0d94f9-rimg-w400-h400-dcd9dbdc-gmir.jpg?v=1763616223

## FAQs

- **Q**: When is the event happening?
  - **A:** Mon, 15 Dec, 2025 at 09:00 am
- **Q**: Where is the event happening?
  - **A:** For more information on venue address, reach out to &quot;eventbrite@mgaussie.com&quot;, Ph No: 61(0) 2 80155605, Mandurah, Australia
- **Q**: What is the ticket price?
  - **A:** starting from 430.15 up to 583.68 AUD
- **Q**: Who is organizing the event?
  - **A:** MG Aussie
- **Q**: What type of event is this?
  - **A:** workshops
- **Q**: Where can I find ticket details about Master Customer Service & Complaint Handling – 1 Day Workshop in Mandurah ?
  - **A:** You can find ticket details about this event on AllEvents.

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