Master Customer Service & Complaint Handling – 1 Day Workshop in Mandurah

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

This 1 Day workshop in Mandurah, WA is designed for customer service representatives, front-desk staff, hospitality professionals, and retail employees. Participants will gain practical techniques to handle customer interactions with professionalism, resolve complaints effectively, and create positive customer experiences. Through interactive exercises, role-plays, and real-world case studies, attendees will develop actionable strategies to enhance service quality, improve customer satisfaction, and strengthen business reputation.

By the end of this course, you will be able to:

• Deliver outstanding customer service in retail, hospitality, and service sectors
• Handle complaints effectively and turn challenges into opportunities
• Communicate professionally and manage difficult customer interactions
• Build loyalty through consistent service excellence
• Apply emotional intelligence and stress management in customer-facing roles
• Collaborate effectively within service teams
• Implement actionable strategies to improve customer experience

• Customer service representatives and front-desk staff
• Hospitality and retail employees
• Supervisors and team leads responsible for service delivery
• Professionals seeking to improve customer interaction skills

Mandurah’s growing retail, hospitality, and service sectors require employees to deliver exceptional customer experiences. This course provides hands-on techniques, practical exercises, and actionable strategies to enhance service quality, resolve complaints efficiently, and build customer loyalty.

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Want to train your entire team?

In-house sessions are available for organizations looking to elevate customer service standards across teams and boost client satisfaction.

Contact us today to schedule a customized in-house, face-to-face session:

Info: • Understand the principles of excellent customer service

• Identify key elements that create positive customer experiences

• Explore the role of attitude, communication, and empathy

• Icebreaker

Info: • Techniques to communicate clearly and professionally

• Active listening strategies to understand customer needs

• Handling difficult conversations with confidence

• Role-play

Info: • Identify common customer complaints and their causes

• Apply structured approaches to resolve issues effectively

• Learn strategies to turn complaints into opportunities

• Case study

Info: • Techniques to exceed customer expectations consistently

• Understand the impact of service recovery on loyalty

• Implement methods to encourage repeat business

• Simulation

Info: • Develop emotional intelligence for handling challenging customers

• Learn stress management techniques for high-pressure situations

• Maintain professionalism in all interactions

• Activity

Info: • Foster collaboration to deliver seamless customer experiences

• Align team objectives with service standards

• Share best practices and learn from team experiences

• Group Exercise

Info: • Develop a personal action plan to implement learnings

• Set measurable goals to enhance customer service performance

• Review strategies to maintain consistent service quality

• Review

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