Customers are vital because they generate a company’s revenue. Without customers, there would be no business. This seminar focuses on the techniques of managing customers even if they are difficult to handle. Techniques to convert them into satisfied customers will also be presented.
Objectives
At the end of the session, the participants will be able to:
• recognize difficult customers in the early stages to prevent significant issues and minimize disruption
• identify how to handle customer complaints to transform them into satisfied customers
• learn what to expect from customers when they make complaints
• learn and apply the importance of keeping the customers satisfied
Who Should Participate
• Customer Service Representatives
• Front liners
• Team Leaders
• Business owners
Key Topics
I. Introduction
a. Who are your customers?
b. What motivates purchases?
c. To what extent is the customer always right?
II. Nine (9) types of difficult customers and how to handle them
III. Additional handling techniques
a. Start with a positive attitude
b. Allow the customer to vent
c. Show empathy
d. Establish you understand
e. Solve the problem with the customer
IV. Develop self-awareness and self-regulation
a. How to communicate
b. Avoiding trigger phrases
V. Needs of the customers when they complain
VI. Workshop
To register, please call or text: 0915.205.0133 | 0908.342.3162 | 0933.584.7266 | (02) 8.727.5628, or email us the following details at
YnVzaW5lc3Njb2FjaHBoaWwgfCBnbWFpbCAhIGNvbQ== so we can better assist you:
NAME:
SEMINAR TOPIC:
MOBILE NUMBER:
EMAIL ADDRESS:
You may also like the following events from Business Coach Philippines:
Also check out other
Workshops in Mandaluyong City.
|
