CX Alliance Workshop – 6th November 2025

CX Alliance Workshop – 6th November 2025

Join an exclusive group of just 40 CX professionals at the CX Alliance 2025 Workshop on 6th November in Central London. Gain game-changing advice from our Advisory Board, connect with peers, and walk away ready to drive real impact in your organisation.

• The CX Alliance 2025 workshop and benefits with our CX community is our investment in the next generation of CX leaders — equipping them with the insight, network and confidence to drive measurable change in their organisations.
• The Workshop, Nov 6 at the Hallam Conference Centre in London will be led by our chair and public figure, Martin Newman and senior leaders in our Advisory Group.
• The Workshops will be divided by B2C and B2B groups so it is relevant to you with an opportunity for your CX champion to meet their Peer group from similar brands.

• Prioritise: Using practical frameworks to separate the “must-do” from the “nice-to-have.”
• Prove: Building ROI models that show CX as a growth driver, not a cost centre.
• Align: Getting stakeholders across silos pulling in the same direction.
• Act: Moving from strategy decks to real change customers can feel.
• Optimise: Identifying quick wins and long-term opportunities in their CX.

• Learn from the Best: Access practical insights and real-world case studies from industry leaders driving exceptional customer experiences.
• Actionable Takeaways: Leave with a set of proven tools, frameworks, and strategies you can immediately apply to elevate CX in your own organisation.
• Peer-to-Peer Learning: Gain unique knowledge from your peers through collaborative discussions and shared challenges.
• Deep Dive into CX Excellence: An intensive session designed to drill into the details: no theory, just practical application.
• Exclusive Materials: Receive a “5 x 8” playbook – five key CX themes each unpacked into eight actionable steps, as your guide to lasting impact.
• Knowledge Transfer: Build capability not just in yourself but across your team with content designed to cascade insights internally.

• The CXA “5 x 8” Playbook: 5 core themes, 8 actions per theme, ready to apply.
• Practical Frameworks: Tools and templates for immediate use.
• Peer Insights: Fresh ideas from cross-industry leaders tackling similar CX challenges.
• Post-Session Pack: Slides, exercises, and key discussion points for wider team sharing.
• Connections: Build a network of like-minded CX professionals to continue the conversation.
• CXA Hub: Access to our community and chat with your cohort
• Signed copy: Martin Newman ‘The Consumer Champion’ brand new book.
• CXA Workshop Certificate: A signed credential from Martin Newman, recognising active participation and commitment to CX excellence

Summary; The CX Alliance Collective is the UK’s only curated development experience for rising stars in customer experience. Over 12 months, 40 selected CX practitioners will gain direct access to CX Alliance’s community, expertise, and exclusive events — all designed to accelerate their impact and elevate their influence.

Also check out other Workshops in London.