CERTIFICATE OF EXCELLENCE IN HOTEL FRONT OFFICE SERVICES
A prestigious hospitality training program by Universiti Teknologi Malaysia Holdings (UTMH)
Venue: UTM Hotel & Residence, Kuala Lumpur
Date: 27 & 28 November 2025 (2 Days)
Time: 8:30 AM – 5:30 PM
HRD Corp Claimable
Program Overview
This 2-day professional training is designed to equip aspiring hoteliers, receptionists, and front office associates with the skills, confidence, and service excellence mindset to deliver premium guest experiences in line with international hospitality standards.
Program Modules:
Front Office & Customer Service Fundamentals
Front Desk Operation & Guest Relations
Reservation & Booking Management
Customer Etiquette & Problem-Solving Skills
Effective Communication & Service Excellence
Training Options:
Public Training: RM899 per participant
(Inclusive of accommodation & meals)
In-House Training: RM5,000 per session
(Ideal for hotels, resorts, or organizations that wish to train their team on-site)
Both options are HRD Corp Claimable!
Why Join?
Certificate awarded by Universiti Teknologi Malaysia Holdings (UTMH)
Hands-on learning & real case studies
Affordable all-inclusive training packages
Enhance service standards & guest satisfaction
Contact:
Mr. Redzuan
Senior Executive, Learning & Development
011-3579 2001
Scan the QR code on the poster to register now and bring your front office service to the next level of hospitality excellence!
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