WORKSHOP -CUSTOMER DATA ANALYTICS FOR MICROFINANCE
The microfinance sector in Zimbabwe is playing a critical role in promoting financial inclusion, especially for low-income households and small businesses. However, many MFIs face challenges in effectively collecting, managing, and analyzing customer data. Weak data practices limit their ability to identify high-value clients, detect repayment risks early, and design targeted marketing strategies.
This training workshop on Customer Data Analytics for Microfinance is designed to empower microfinance practitioners with practical, hands-on skills to turn raw client data into actionable insights that improve lending decisions, strengthen customer relationships, and enhance overall institutional performance.