Do you want to improve the performance of your IT Management organization? Is the business dissatisfied with your services? Do your team members need an energy boost? Could your way of work be improved?
Improvement initiatives often fail because people bite off more than they can chew. During a workshop they identify various improvement initiatives and genuinely want to tackle them, but then get bogged down in their day job. Their initial enthusiasm turns sour, with people feeling guilty that they haven’t been able to perform as expected, or blaming their managers for getting them into this mess. No wonder that future improvement initiatives are regarded with some “there we go again” cynicism. The ‘choose your own battles’ approach avoids this major pitfall by only selecting initiatives that the participants consider really worthwhile, and honestly assessing both their practical capabilities to execute and the possibilities and limitations of the organizational ecosystem.
Module 1: Kick-off and introduction
Module 2: Presentation of frame of reference for the client’s specific IT services
Module 3: Discussion of similarities and differences in quick scan findings
Module 4: Identification and qualification of potential improvement items
Module 5: Ranking of potential improvement items
Module 6: Assessment of feasibility of improvement items and division of items into quick wins and longer term improvement areas
Module 7: Identification of ‘improvement ambassadors’
Module 8: Provisional planning of improvement activities
Individuals certified at this level will have demonstrated their understanding of:
Who can Attend?
This workshop is for heads of IT Management departments who are struggling with their Application Management and/or IT Service Management services. Their concerns might be caused by problems with relationships with their business and IT partners, Processes, staff knowledge/skills/motivation, tools etc. The issues could be strategic, managerial or operational.
The participants are the head of the department plus (a selection of) his or her co-workers, up to a recommended maximum of 15 per workshop, which could be stretched to 20 participants. Larger departments would be spread across multiple workshops.
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Tickets for Choose Your Own IT Management Improvement Battles - Fort Lauderdale, FL can be booked here.
|Ticket Information||Ticket Price|
|Super Early Bird Fee||USD 3,195|
|Early Bird Fee||USD 3,295|
|Standard Fee||USD 3,595|
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