Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience

Name: Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience
Start: 2025-11-06T10:00:00-05:00
End: 2025-11-06T13:00:00-05:00
Location: Incubizo

MHHP Chamber of Commerce and Lao Pot

Highlights

Thu, 06 Nov, 2025 at 10:00 am

3 hours

Incubizo

Starting at USD 0

Date & Location

Thu, 06 Nov, 2025 at 10:00 am to 01:00 pm (GMT-05:00)

Incubizo

1938 Burdette Street, Ferndale, United States

About the event

Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience

Stand out this Small Business Saturday by crafting experiences that make customers feel seen & valued. Shop Small, Serve Big Series 1 of 3.

About this Event

Welcome to the Shop Small, Serve Big Series!

Come join us at Incubizo to start the day before heading out for an interactive customer experience tour aboard a private SMART bus as we visit select shops to give real-time feedback! This in-person event is your chance to support small businesses while making a positive impact.

The Shop Small, Serve Big Series is all about coming together as a community to make a difference.

Mark your calendars and get ready to shop small and serve big!

Box lunch will be served.

Agenda

🕑: 10:00 AM - 10:30 AM
Check-in at Incubizo

🕑: 10:30 AM - 11:30 AM
Learn about the 5 Es of Experience (Entice, Enter, Engage, Exit, Extend)

🕑: 11:30 AM - 01:00 PM
Interactive Customer Experience Tour