Conflict Prevention and De-escalation Training Session 1

This workshop presents a simple, step-by-step model for calming and de-fusing a wide range of incidents with upset or angry customers & clients. Short, practical and easy to understand this workshop is a necessity for anyone that may be dealing with these kinds of conflict scenarios.

Participants completing this workshop will be able to:

✓ Identify the causes of conflict to identify potential ‘flashpoints’ in their workplaces so they can intervene quickly and effectively before conflict escalates

✓ Understand the need for early, constructive, and pro-active engagement with people in conflict while remaining centered, respectful, and professional

✓ Apply a simple 4-step model to calm and de-fuse a wide range of incidents with angry customers, clients, and co-workers

✓ Practice applying the 4-step model in a safe environment (the classroom) where they can receive constructive feedback from their peers and the instructor

Also check out other Workshops in Duncan.