A great patient experience doesn’t happen by chance, it’s built with intention. From the moment a patient books an appointment, to the warm welcome from the front-of-house team, and the expert guidance of the Treatment Coordinator, exceptional service is crafted step by step by the entire practice team. Every interaction is an opportunity to build strong relationships and show patients they’re truly valued.
So, how do you move from simply meeting expectations to consistently exceeding them?
Join Lucie Simic for this morning session, where she will share her fresh perspective, invaluable techniques, and the inspiration to transform your patient experience into something truly exceptional!
Why you should attend…
• Discover how to create a seamless, patient-centred journey through stronger team collaboration and customer service skills
• Understand key moments that influence your patient’s experience – and how to shine in each one
• Learn how to make every patient feel genuinely valued and comfortable from their very first interaction
• Find out how to turn challenging situations into opportunities, strengthen patient trust and improve your practice's reputation
• Gain 3-hours of CPD and achieve development outcomes A & B.
*Exclusive event for Practice Plan members only*
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