mHealthUX / You're a UX designer creating effective patient journeys

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In an era of increasing healthcare complexity and patient expectations, the concept of the "patient journey" has emerged as a crucial framework for understanding and improving healthcare delivery. This lecture will delve into the significance of a well-designed patient journey, demonstrating how a holistic, patient-centered approach can significantly enhance healthcare outcomes.

We will move beyond fragmented care models and explore how strategically mapping and optimizing the patient's experience—from initial contact to post-treatment follow-up—can lead to:

• Improved Patient Engagement and Adherence: We will discuss how seamless transitions, clear communication, and personalized support foster trust and empower patients to actively participate in their care.
• Enhanced Clinical Outcomes: By addressing potential barriers and streamlining processes, we will examine how well-defined journeys contribute to timely diagnoses, effective treatments, and reduced complications.
• Increased Patient Satisfaction and Experience: We will explore how empathy, responsiveness, and proactive care can transform the patient experience, leading to higher satisfaction scores and improved overall well-being.
• Reduced Healthcare Costs: By minimizing inefficiencies, preventing readmissions, and promoting preventative care, we will illustrate how optimized patient journeys can contribute to cost-effective healthcare delivery.
• Data-Driven Improvement: Utilizing data and analytics to map and understand patient journeys, and then using that data to improve the journey.

Lecture Outline:

1. Introduction: The Evolution of Patient-Centered Care and the Concept of the Patient Journey.
2. Mapping the Patient Journey: Key Stages and Touchpoints.
3. Key Principles of Effective Patient Journey Design.
4. Case Studies and Examples: Demonstrating the Impact of Well-Designed Patient Journeys.
5. Leveraging Technology to Enhance the Patient Journey.
6. Measuring and Evaluating Patient Journey Effectiveness.
7. Future Directions: The Role of Innovation and Collaboration in Shaping the Patient Journey.
8. Q&A and Discussion.

Target Audience:

This lecture is designed for physicians, healthcare professionals, administrators, policymakers, researchers, and any awesome human interested in improving the quality and efficiency of healthcare delivery.

🧁Reading Appetizers:

https://www.katusop.com/post/klinikum---from-sick-care-to-well-care-the-essential-shift-to-proactive-primary-care-1-n

https://www.katusop.com/post/klinikum-tailored-treatments-redefining-healthcare-thru-precision-medicine

Brain behind this #mHealthUX Lecture Series:

Engr. Kat Usop is an award-winning digital health innovator specializing in gamification models within healthcare, particularly in disease management, consumer health, and precision medicine. With diverse experience in research, development, and management of medical devices and new health technologies, she has contributed to gamified virtual workspaces for surgical training, wearable biomedical data management, and the development of gamified mental health platforms. As an educator and entrepreneur, she shares her expertise in gamification, design thinking, and data science in health, and co-founded ventures like Momentum, Klinikum Institute and GINA Health, while also engaging in global initiatives focused on technology for disaster relief.

Currently, Engr. Kat serves as Innovation advisor to the board of a hospital network of 70+ clinics and 5+ tertiary hospital in the ASEAN region.

x: @itskatusop

Blog: katusop.com

Linkedin: https://www.linkedin.com/in/katanai/

[Affiliation] New York Tech: https://site.nyit.edu/architecture/faculty_and_consultants_msahd

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