6 hours
The Exchange
Starting at GBP 0
Fri, 28 Nov, 2025 at 10:00 am to 04:00 pm (GMT+00:00)
The Exchange
3 Centenary Square, Birmingham, United Kingdom
Library customer services staff are at the heart of student experience. Every interaction, question, referral or access challenge holds valuable insight. With institutional focus on student access, retention, attainment and progression this front-line knowledge can contribute to pivotal interventions and actions.
Our conference will explore how customer services teams are using data, observation, and lived experience to inform decision making, design better services and contribute to wider institutional goals and narratives. It’s an opportunity to learn from peers, share what’s worked (or hasn’t), and reflect on the evolving role of customer services in a data-driven library landscape.
We’re also delighted to announce our keynote speaker, Amy Stubbing — University Librarian at Solent University and author of Data Driven Decisions: A Practical Toolkit for Librarians and Information Professionals."
Also check out other Business events in Birmingham, Conferences in Birmingham, Contests in Birmingham.
Tickets for CSGUK Annual Conference 2025 can be booked here.
| Ticket type | Ticket price |
|---|---|
| Delegate | 130 GBP |
| CSGUK - Task Group members | 65 GBP |
| Presenters | Free |
We have gathered all the information for you in one convenient spot, but please keep in mind that these are subject to change. We do our best to keep everything updated, but something might be out of sync. For the latest updates, always check the official event details by clicking the "Find Tickets" button.
