Duncan's Outdoor Shop- Conflict De-Escalation Techniques 10/7/25

In today's fast-paced world, conflicts can arise in any setting - whether in the workplace, public interactions, or personal relationships.

We invite you to join our conflict De-escalation workshop, where you will learn effective and practical de-escalation concepts, tips, techniques, and strategies from John Riley, Founder and President of Gentle Response. John is an Army Veteran, retired police officer, author, and a sought-after national speaker. He and his team travel nationwide to conduct dynamic, realistic conflict de-escalation training seminars.

Knowing how to de-escalate tense situations effectively is a crucial skill that fosters safety, workplace morale, self-confidence, and positive outcomes. This workshop is perfect for staff and volunteers of any organization, profit or non-profit, that encounter stressful, confrontational situations.

WHAT YOU'LL GAIN:

• Awareness of the connection between non-verbal body language and effective de-escalation
• Techniques to manage emotions in high-stress situations
• Effective communication strategies for diffusing tension
• Confidence

This presentation is engaging, informative, entertaining, and practical, equipping you with tools that can be applied immediately in real-world scenarios. Space is limited, so RSVP today!

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