The impact of training should be assessed to enable you to improve the quality or value of your efforts to effect a change. This should be done correctly so that resources may be allocated properly, in alignment to your company’s objectives.
Key Topics
MODULE 1: Measuring the effectiveness of the training program
1. Training process
2. Four levels of evaluation
Level 1 – Reaction
Level 2 – Learning
Level 3 – Behavior application
Level 4 – Impact
3. Guidelines in evaluating each Level
MODULE 2: Measuring return on investment (ROI) of training
1. Level 5 evaluation – ROI
2. Criteria for selecting programs for Level 4 and 5
3. Benefits of ROI of training
4. ROI of training model
5. ROI formula
6. Collecting data
Performance indicators
Cost and quality indicators
Example of performance results
7. Methods of isolating effects of training
8. Converting data into monetary value
9. Tabulating cost of program
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