Digital Help at Richmond Library

Do you need help learning about iPads, saving documents to the cloud or using social media?

We offer free one-on-one Digital Help sessions to help you gain confidence using technology, navigating your devices and troubleshooting minor technology issues.

These Digital Help sessions are 30-45 minutes in length. While you may be experiencing multiple issues, it is important we focus on one issue at a time.

Please only book one session to ensure other patrons have a chance to access this service. If additional assistance is needed, we may be able to schedule another session for a later date, or find you alternative help within your local area.

These sessions are intended for patrons who are experiencing difficulties with their devices or software and for library staff to assist with lifelong learning. While we can address many digital issues, please note there are certain topics that are outside the scope of our assistance. See the FAQ section below to see what we can and cannot provide assistance with.

If you need a referral to local community services that might be able to help, please contact us.

Need help with form filling?

While Yarra Libraries no longer offers help with form filling, The Learning Bank is here to help.

Join them weekly for their drop-in digital literacy sessions every Thursday at 12.30pm to 2.30pm. In partnership with Belgium Avenue Neighbourhood House, Connect at the Learning Bank can assist with a wide range of digital needs, from basic tech support, form filling and more!

No registration required for Connect at the Learning Bank. Vietnamese and Mandarin interpreters available.

If you have accessibility questions or requirements, please contact us at eWFycmFsaWJyYXJpZXMgfCB5YXJyYWNpdHkgISB2aWMgISBnb3YgISBhdQ== or on 1300 695 427