Business Process Mapping and Improvement

Area of Interest: Business Process Management

Improved processes provide business with superior outcomes. No matter how established the business and processes are, there still can be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.

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• Business processes vs. business activities
• Process illustration and documentation
• Process-mapping through Microsoft Visio and SAP / ARIS
• Business improvement methods and steps

• What is the business process and how is it different to a business activity?
• What are different types of process illustrations and the main components of process documentation?
• How can Microsoft Visio be used to provide process maps?
• What are the capabilities of SAP / ARIS process maps?
• What are the existing business improvement methodologies?
• What are the required steps for a successful business improvement?

Ideal for: Anyone requiring improvement in their leadership skills, including, but not exclusive to:

• Senior managers
• Team leaders
• Project and program managers
• Business analysts
• Human resource managers
• Capability managers
• Process managers / analysts
• Business managers
• Infrastructure Planners
• Risk analyst & risk managers
• Sustainment and acquisition project managers
• Systems designers / engineers
• Logistic managers
• Knowledge managers
• Contract/Procurement managers
• Engineering managers
• Procurement officers
• ERP managers / analysts

Prerequisite: There is no prerequisite for this course

Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led more than 30 Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

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