WOW!: The Wow Effect Workshop

Tired of just providing service? It's time to create memories!

Join The WOW Effect Workshop and learn how to transform transactional moments into legendary experiences.

In just 2 hours, we'll equip you with the mindset and tools to become an Experience Curator, not just a service provider! You'll master:

• The Six Service Steps for flawless delivery.
• Innovation Ingredients for delightful surprises.
• The Bouncing Back Philosophy—turning any mishap into a win!

Stop serving and start WOW-ing! Your customers (and your career) will thank you.

Terms and Conditions

By registering and attending, you agree to be bound by these terms.

Participant Conduct: The organisers the right to remove any participant from the class or workshop who is disruptive, engages in inappropriate behavior, or violates the spirit of a positive learning environment. In such cases, no refund will be provided.

Postponement or Cancellation: In the event that a class or workshop needs to be postponed or canceled due to unforeseen circumstances (e.g., trainer illness, technical issues, insufficient registrations), the organisers will either reschedule the engagement or offer a full refund to all registered participants. The organisers will endeavor to provide as much notice as possible.

No Unauthorized Recording: Participants are strictly prohibited from making any audio, video, or photographic recordings of the class or workshop, including but not limited to presentations, discussions, and exercises, without the express prior written approval of the organisers.

Intellectual Property: All materials provided during the engagement, including but not limited to slides, handouts, exercises, and proprietary methodologies, are the intellectual property of the organisers. These materials are for the participant's personal use only and may not be reproduced, distributed, or used for commercial purposes without prior written consent.

Limitation of Liability: The organisers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your participation in our engagements, except where such exclusion or limitation is prohibited by law. Our total liability will be limited to the amount paid for the specific engagement.

Info: A timeless framework for every interaction.

Info: Simple ways to add unexpected delight to your service.

Info: Mastering service recovery and turning complaints into loyalty.

Info: Fostering mutual respect and partnership with the customer.

Also check out other Workshops in Queenstown.