A+ certification - Entry Level

The A+ certification is the industry-standard foundational credential that validates your ability to perform critical IT support tasks. This comprehensive program covers hardware, software, networking, and security fundamentals—everything you need to launch a successful career in IT support. Employers worldwide recognize A+ as proof that you can troubleshoot and solve problems in real-world environments.

• Install, configure, and troubleshoot PC hardware including motherboards, RAM, storage, and peripherals
• Set up and support Windows, macOS, and Linux operating systems
• Implement basic networking concepts including TCP/IP, DNS, and DHCP
• Apply security best practices and identify common threats
• Use systematic troubleshooting methodology to resolve technical issues
• Provide professional customer service and technical support

• Official study materials and practice exams
• Hands-on lab access with real hardware
• Exam vouchers for both Core 1 and Core 2
• 1-on-1 instructor support and mentorship
• Job placement assistance upon completion
• Certificate of completion

Exam Info: Two exams: Core 1 (220-1101) and Core 2 (220-1102), 90 minutes each, up to 90 questions per exam

Passing Score: 675/900 for Core 1, 700/900 for Core 2

Industry Recognition: A+ is accredited by ANSI and recognized by the U.S. Department of Defense. Participants may pursue opportunities with employers such as Dell, HP, Intel, Ricoh, and other technology companies.

• IT Support Specialist
• Help Desk Technician
• Desktop Support Analyst
• Field Service Technician
• Technical Support Representative

• 1Hardware & Mobile Devices
• 2Operating Systems
• 3Networking Fundamentals
• 4Security Basics
• 5Troubleshooting Methodology
• 6Software Installation & Configuration

Windows OSmacOSLinux basicsCommand Line InterfaceRemote Desktop ToolsTicketing Systems

• •Basic computer literacy
• •No prior certifications required
• •High school diploma or equivalent recommended