Open the Doors: Easy Wins in Accessible Tourism

Join Martin Heng, a leading advocate for accessible tourism and former Global Accessible Travel Manager at Lonely Planet, as he shares his personal journey and practical strategies for tapping into one of Australia’s fastest-growing travel markets.

After sustaining a spinal cord injury in 2010, Martin turned his lived experience of disability into a driving force for change. At Lonely Planet, he spearheaded the company’s Accessible Travel initiative, producing globally recognised resources that opened the world of travel to millions of people with disabilities.

Now, Martin brings his expertise and passion to inspire local businesses. He’ll show how simple, affordable changes—and clear communication about existing facilities—can make a business more inclusive, attract new customers, and unlock a share of the $3.3 billion accessible tourism market.

Leave this session motivated, informed, and ready to make tourism more welcoming for all.