Businesses would be nowhere without their customers. And yet, noteworthy customer service seems to be disappearing. Learn how to provide excellent service to your customers at our October Success Series Workshop: Front Line to Bottom Line — Why Great Service is Everyone's Job.
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ABOUT THIS WORKSHOP
We all as business owners, leaders and employees either thrive or die by our customer service. Too dramatic? Not at all. We can have the best service or product in the world but if we don’t deliver it in a culture of service to the customer, we will fail. In this fun and engaging presentation, we will list and define the characteristics of winning organizational customer cultures as well as the behaviors everyone must perform to contribute to the bottom line. This workshop is for anyone who serves a customer and wants to be successful.
Presented by notable speaker Ted Schick, this workshop is a fun and practical look at customer service based on Ted's own real-life experience. Attendees will leave with the fundamentals and skills needed to provide excellent customer service.
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WHO SHOULD ATTEND
→ Business owners, managers, and supervisors
→ Front line workers and those who serve customers
→ Anyone creating a customer experience
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MEET THE PRESENTER
Ted Schick is a professional speaker, corporate trainer, and owner of Schick Corporate Learning. A retired naval officer who rose from the enlisted ranks, Ted has over 30 years of experience leading people. He holds a BA Business from the University of Wisconsin, Madison, received a teaching certificate from Bemidji State University, and a Master of Education from the University of Minnesota, Duluth.
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LEARN MORE & REGISTER
Cost to attend is $75 per person, and $40 for small businesses. Seating is limited. Learn more and register online:
https://brainerdlakeschamber.com/success-series/frontline-to-bottom-line.
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