Course Description
The key to a successful business or organization is to satisfy your customers by providing excellent service continuously and consistently. This course prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build long-lasting good customer relationships.
Performance Objectives
Upon completion of this workshop, participants should be able to adopt a service culture mindset by defining their own reasons for caring about customer service and assessing their current performance. Participants will gain insights on how to identify customer needs and wants by using customer service techniques that will enable them to communicate and manage customer expectations effectively.
Learning Objectives
- By the end of this course, the participants shall be able to:
- Adopt a service culture mindset at the workplace
- Assess service performance of self, department or organization
- Identify external & internal customer needs and wants
- Communicate & manage customer expectations
Course Topic Highlights
1. Culture of Service
2. Our Mandate to Serve
3. Customer Service Culture & Values
4. Best Attitudes for Customer Service
5. Service Assessment
6. The Customer Experience
7. Essential Customer Experience: What Customers Want & Need
8. The Customer Approach
9. Why Should We Care
10. Winning the Moments of Truth
11. Handling Customer Concerns
12. Identifying Customer Needs & Actions Needed
13. Customer Service Techniques
14. Customer Communication Practice
15. The Customer Service Creed
Here are the rates:
Webinar Rate
Php2250 +12%VAT = Php2520
Seminar Rate
Php4250 +12%VAT = Php4760
Full details & Registration:
https://businessmaker-academy.com/live-webinar-customer-service-excellence-training/
For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-3416
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email:
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www.businessmaker-academy.com
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