Course Description
In today’s dynamic and collaborative work environments, mastering assertive communication is crucial for professional success and positive workplace relationships. This training program provides participants with the essential skills and strategies to express themselves confidently, effectively communicate their messages with a sense of urgency, set boundaries and navigate challenging workplace situations with clarity and respect. Participants will learn the importance of assertive communication to foster a culture of open dialogue, to enhance teamwork and to resolve conflicts constructively.
Performance Objectives
-Upon completion of this workshop, participants should be able to gain confidence in speaking up to share their ideas, concerns and recommendations in the workplace by having a positive mindset and applying assertive communication skills in the workplace.
Learning Objectives
By the end of this course, the participants shall be able to:
- Distinguish assertive communication vs. aggressive, passive, and passive-aggressive behavior
- Demonstrate assertive communication while respecting local culture
- Practice assertive communication for internal and external customers
- Communicate sense of urgency to get things done more effectively
- Use assertive communication techniques for dealing with difficult people or situations
Course Topic Highlights
1. Unlocking Assertive Communication
2. Behavioral Communication Patterns:
a. Aggressive
b. Passive
c. Passive-Aggressive
c. Assertive
3. Barriers to Assertive Communication
4. Importance of Assertive Communication
5. Self-Acceptance & Self Compassion
6. Setting Proper Expectations
7. Six C’s of Assertive Communication
a. Connection
b. Conversation
c. Complete
d. Clear
e. Concise
f.Courteous
8. Assertiveness Communication Practice
9. Dealing with Internal & External Customers
10. Dealing with Bosses, Subordinates & Colleagues
Here are the rates:
Webinar Rate
Php2250 +12%VAT = Php2520
Seminar Rate
Php4250 +12%VAT = Php4760
Full details & Registration:
https://businessmaker-academy.com/live-webinar-assertive-communication/
For more inquiries, you may contact us at:
Landline: (632) 7957-7937, 7577-9211, 8687-4645
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email:
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www.businessmaker-academy.com
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