Conquer Conflict with Calm & Confidence - 1 Day Workshop in Orlando, FL

• Certificate: Course Completion Certificate
• Duration: 1 Day intensive training
• Delivery: Classroom, highly interactive session
• Credits: 8 Professional Development Credits

Enjoy complimentary lunch, snacks, and refreshing beverages during this session.

Orlando’s hospitality and service sectors rely heavily on collaboration, but high-pressure environments can lead to workplace disputes. This course provides practical strategies for identifying, addressing and resolving conflicts effectively. Role-play scenarios based on Orlando workplaces make the training engaging and immediately useful.

• Recognize early signs and triggers of workplace conflict
• Apply proven communication and negotiation techniques
• Maintain professionalism during high-pressure situations
• Develop strategies to prevent future disputes

No prerequisites required.

You will receive a conflict resolution workbook and practice scenarios.

Suitable for Orlando professionals in high-interaction roles, including:

• Supervisors and Team Leaders
• Hospitality Staff
• Customer Service Representatives
• HR Professionals

• Recognize and address workplace conflicts before they escalate
• Build stronger relationships through effective communication
• Stay professional and calm under pressure
• Improve team morale and productivity with conflict resolution strategies

This course is designed to help professionals confidently resolve workplace conflicts through practical strategies, real-world role-plays and proven communication techniques. You will learn to recognize conflict triggers, manage emotions and apply negotiation skills to stay professional under pressure. By the end of the session, you’ll leave with a personalized conflict management plan, stronger communication skills and the confidence to transform tension into teamwork.

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By choosing the ‘Conflict Management’ workshop, organizations can strengthen communication, prevent disputes, and boost team productivity. Our in-house session equip employees to manage conflicts early and professionally, fostering collaboration, morale, and trust for smoother teamwork and higher customer satisfaction.

📧 Contact us today to schedule a customised in-house, face-to-face session:

Info: ● Identify different types of conflict and their root causes.

● Understand the potential impacts on productivity and morale.

Info: ● Spot early warning signs before conflicts escalate.

● Apply proactive measures to defuse tension.

Info: ● Use active listening to understand all perspectives.

● Apply assertive communication to clarify expectations.

Info: ● Learn key negotiation tactics to reach common ground.

● Practice guiding parties to mutually beneficial solutions.

Info: ● Maintain self-control under pressure.

● Use empathy to ease emotional tension.

Info: ● Practice conflict resolution in Orlando’s hospitality and service

settings.

● Analyse performance and receive feedback.

Info: ● Develop a tailored action plan for handling disputes.

● Identify skills to continue improving after the course.

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